Turn every customer conversation into coordinated action.
Messages arrive across Zalo, Messenger, email and your storefront. Kytesoft pulls them into one inbox, loads the customer's full context, drafts a grounded response, and lets your team approve before anything is sent — every step recorded.
The operational problems this system removes.
These are the everyday failures that cost time, leak revenue and frustrate customers before the work is connected.
Messages scattered across channels
Zalo, Messenger, email and storefront chats live in separate apps; nothing is unified.
Customers wait, sales leak
Slow first responses lose orders — staff spend the delay hunting for context.
No customer context at hand
Agents answer blind, without order history, open issues or who the customer is.
Repetitive questions eat the day
The same stock, shipping and order-status questions are answered manually over and over.
Handoffs drop the ball
Conversations get lost between staff with no assignment, tags or follow-up.
No visibility into service
No reliable view of response times, volumes or where conversations stall.
One connected flow — from signal to completed action.
Every step is visible, controlled and recorded. AI accelerates the work; people stay in control of what matters.
Customer message
Any channelIntent detected
AIContext loaded
Customer 360AI prepares response
Grounded draftStaff approves
HumanAction completed
Reply / orderFollow-up scheduled
ReminderRecords updated
Logged- 1
Customer message
Any channel - 2
Intent detected
AI - 3
Context loaded
Customer 360 - 4
AI prepares response
Grounded draft - 5
Staff approves
Human - 6
Action completed
Reply / order - 7
Follow-up scheduled
Reminder - 8
Records updated
Logged
What the system does, day to day.
A connected set of capabilities that work as one operation — not a stack of disconnected tools.
Unified inbox
Every channel in one queue — Zalo, Messenger, email and storefront chat, with no app-switching.
Customer 360
Order history, segment, open issues and lifetime value beside every conversation.
Order & product context
Live stock, shipping estimates and order status pulled in automatically as agents reply.
AI response suggestions
Grounded reply drafts using real customer and product data — never invented facts.
Follow-up reminders
Schedule and track follow-ups so no promise or lead slips through the cracks.
Team assignment
Route and assign conversations to the right person with clear ownership.
Tags & organization
Label conversations by topic, priority and status to keep the queue under control.
Conversation analytics
Response times, volumes and resolution trends measured against your baseline.
Quick commerce actions
Check stock, create an order or issue a refund from inside the conversation.
Human approval
Sensitive replies and actions wait for a person to approve before they happen.
A realistic look at the working system.
A unified conversation with the AI draft, live customer 360 context, and an approval queue — the agent stays in control of what gets sent.
AI proposes. People approve. The system records.
Automation boundaries are explicit. No important action happens without a rule, an approval, and an audit record.
What AI handles
- Detects intent and loads the right customer and order context
- Drafts grounded replies from real stock, shipping and order data
- Suggests next actions and follow-up timing
- Summarizes long threads and tags conversations
What people control
- Approves or edits every sensitive reply before it sends
- Confirms commerce actions like refunds and order changes
- Sets which intents can be auto-handled and which need review
- Reassigns, escalates and closes conversations
AI never acts autonomously without controls. Replies and commerce actions that carry risk are drafted by AI but only executed after a person approves — and every decision is recorded.
Connects to the tools you already run on.
We connect to your existing channels, storefronts and back-office systems so the workflow spans everything — not just one app.
Don't see your system? We integrate through APIs, webhooks and secure data connectors.
A staged rollout that de-risks every step.
Start with one workflow, prove the result, then expand. You see working software early and often.
Audit & baseline
Map channels and current response times; agree the goals and guardrails.
Connect & configure
Wire up channels, customer context and approval rules for your team.
Pilot with a team
Run one team live with AI drafts and approval; refine on real conversations.
Roll out & measure
Expand across the business and track outcomes against the baseline.
What good looks like after this ships.
Outcomes are measured against your own baseline, captured during the audit.
Faster first response
Customers get grounded answers in seconds, not hours.
Fewer dropped conversations
Assignment, tags and follow-ups keep every thread accountable.
Less repetitive work
Routine questions handled with approved AI drafts.
Clear service visibility
Response times and volumes measurable for the first time.
Add verified client result here.
Questions teams ask before starting.
Will AI reply to customers on its own?
No. By default AI drafts responses and your team approves before anything is sent. You decide which low-risk intents, if any, may be auto-handled.
Which channels can you connect?
Zalo, Facebook Messenger, email and your storefront chat to start, with more added through APIs and connectors as needed.
Where does the AI get its answers?
From your real data — stock, shipping rules, order status and customer history. It is grounded in facts, not free-form generation.
How long until we see results?
Most teams run a live pilot within a few weeks and measure response-time improvements against their own baseline shortly after.
Real workflows. Real systems.
Make every conversation count.
Start with your busiest channel. Prove faster, better-controlled service, then expand.