Connect products, sellers, orders, customers and operations in one intelligent commerce system.
Your catalog, sellers, orders and customer conversations shouldn't live in separate tools. Kytesoft connects them into one governed commerce operation — with AI to enrich, score and moderate, and humans in control of what goes live.
The operational problems this system removes.
These are the everyday failures that cost time, leak revenue and frustrate customers before the work is connected.
Disconnected commerce tools
Products, orders, sellers and support run in separate systems that don't share data.
Messy product data
Inconsistent titles, missing attributes and poor images hurt search and conversion.
Slow seller onboarding
Reviewing and approving seller products by hand is slow and inconsistent.
Painful returns & after-sales
Returns and refunds are handled ad hoc, with no clear workflow or record.
Reviews left unread
Customer reviews hold signal about quality and demand that no one has time to mine.
Cross-border friction
Language gaps slow down listings, support and expansion into new markets.
One connected flow — from signal to completed action.
Every step is visible, controlled and recorded. AI accelerates the work; people stay in control of what matters.
Product or order event
SignalAI enriches & scores
QualityContext assembled
Seller + stockRecommendation prepared
AIOperator approves
HumanCatalog / order updated
ActionCustomer notified
ActionRecords & metrics updated
Logged- 1
Product or order event
Signal - 2
AI enriches & scores
Quality - 3
Context assembled
Seller + stock - 4
Recommendation prepared
AI - 5
Operator approves
Human - 6
Catalog / order updated
Action - 7
Customer notified
Action - 8
Records & metrics updated
Logged
What the system does, day to day.
A connected set of capabilities that work as one operation — not a stack of disconnected tools.
Catalog enrichment
AI cleans titles, fills attributes and standardizes listings for better search and conversion.
Product quality scoring
Every listing scored on completeness and quality, so weak products surface for fixing.
Seller product approval
A structured review queue with AI pre-checks to approve seller products faster and fairer.
Inventory & order ops
Stock, fulfillment and order status connected so operations run from one place.
Customer conversation workspace
Support handled with full order and product context, alongside the catalog.
Returns & after-sales
A clear returns and refund workflow with approvals and a complete record.
Review intelligence
Mine reviews for quality issues, product signal and emerging demand.
Price & promotion workflows
Plan, approve and apply price and promotion changes with an audit trail.
Seller performance
Track seller quality, fulfillment and ratings to manage your marketplace.
Marketplace moderation
Flag policy violations and risky listings for human review before they go live.
AI shopping assistance
Help customers find the right product with grounded, context-aware guidance.
Cross-border translation
Translate listings and conversations to sell and support across markets.
A realistic look at the working system.
Catalog health, product quality scores and a seller approval queue in one operations view — AI does the enrichment, people approve what goes live.
AI proposes. People approve. The system records.
Automation boundaries are explicit. No important action happens without a rule, an approval, and an audit record.
What AI handles
- Enriches listings and scores product quality
- Pre-checks seller submissions and flags risky listings
- Analyzes reviews and drafts price/promotion proposals
- Assists customers and translates content across languages
What people control
- Approves seller products and catalog changes before they publish
- Confirms price and promotion changes
- Decides on moderation flags and policy actions
- Owns refunds, returns and exceptions
Publishing, pricing and moderation decisions stay with your operators. AI prepares and recommends; a person approves anything that changes what customers see or pay.
Connects to the tools you already run on.
We connect to your existing channels, storefronts and back-office systems so the workflow spans everything — not just one app.
Don't see your system? We integrate through APIs, webhooks and secure data connectors.
A staged rollout that de-risks every step.
Start with one workflow, prove the result, then expand. You see working software early and often.
Audit & baseline
Map the commerce stack and data gaps; agree quality and approval rules.
Connect the core
Unify catalog, orders and sellers; turn on enrichment and scoring.
Pilot operations
Run seller approval, returns and review intelligence with your team.
Expand & optimize
Add pricing, moderation and cross-border, measured against baseline.
What good looks like after this ships.
Outcomes are measured against your own baseline, captured during the audit.
Cleaner, richer catalog
Higher-quality listings that convert better.
Faster seller onboarding
More products approved with consistent standards.
Smoother after-sales
Returns and refunds handled with clear records.
Connected operations
Catalog, orders and support working as one system.
Add verified client result here.
Questions teams ask before starting.
Will AI change prices or publish products automatically?
No. AI prepares enrichment, scores and recommendations, but publishing, pricing and moderation changes require operator approval.
Does this replace our storefront or marketplace?
No — it connects to what you run today (including Sofina Seller OS and your storefront) and adds the intelligent operations layer on top.
How does review intelligence work?
AI reads customer reviews to surface quality problems, product signal and demand trends so your team can act on them.
Can you support cross-border selling?
Yes. Listings and customer conversations can be translated so you can list and support across markets.
Real workflows. Real systems.
Run commerce as one connected system.
Start with catalog or seller operations. Prove the lift, then connect the rest.